Click on the question below for which you would like more information.
Security
Open the system home page in your Internet browser.
In the System Access Login box, in the Username field, type your user name.
In the Password field, type your password.
Click Login.
At the bottom of the menu, click Logoff.
Click OK to confirm.
You will be immediately logged off and all temporary settings deleted. To use the system again, you will need to log in again.
Open the system home page in your Internet browser.
In the System Access Login box, click the Password Lookup link.
The Username/Password Lookup and Reminder page appears.
Search for your account by entering ANY of the following information. The less information you enter, the faster you are likely to find your account.
In the Business Name field, type the name of your organization.
In the Contact Person field, type your first and/or last name.
In the Email field, type your email address.
In the Phone field, type your phone number.
In the Fax field, type your fax number.
In the Address field, type your address.
In the City field, type your city.
From the State/Province list, select the state or province you are located in, or type the name of the province.
To search for your account using the information you specified, click Search.
The page will refresh, and the search results appear.
(Optional) If no matches were returned, modify your search parameters and click Search. For more assistance in successful searches, refer to Tips to use in searches.
If you see your name listed, verify the contact information (email and/or fax) and click the Send Reminder link. An email and/or fax username/password notification will be sent to you within minutes.
If your name is not listed, trying modifying your search parameters and click Search. For more assistance in successful searches, refer to Tips to use in searches.
If you name is not displaying after several attempts, contact system support by emailing service@mwdbe.com. For verification, in the email, include your business name and contact information.
Open the system home page in your Internet browser.
In the System Access Login box, click the Forgot Password link.
The Password Reminder page appears.
Enter your email address, username, or user number (format: ########-###) in the field and click Submit.
An email and/or fax username/password reminder will be sent to you within minutes.
Refer to Changing your password.
What types of software are needed to access the system?
All you need to access the system is a standard Internet browser. The latest versions of Microsoft Internet Explorer, Netscape Navigator, Opera, Firefox, and Mozilla are all sufficient. Internet Explorer works best.
Will using the system alter my computer in any way?
No, the system will leave no trace on your computer other than standard Internet browser history and cache files. You can delete these files at any time using your browser's options/preferences menu option. The system does not use "cookies" or any other form of recorded file.
The system is extremely secure. When you log in, you are assigned a unique, temporary identifier. The identifier will expire within four hours. Using the system will refresh the expiration of the identifier, so that you can continue your work. When you are finished, we recommend logging out before you close your Internet browser. This will delete the identifier, preventing someone from using your computer to gain access to your account.
Your data is protected all of the time. It is stored on top-of-the-line servers that are protected by multiple hardware and software firewalls. Confidential data is protected by industrial-strength encryption.
No other users can access your account. Your username and password are unique. NEVER give these to any one else. If someone in your organization requires access to the system, you can set up a new account for them - refer to Adding a user.